Value Added Services

Manager on duty and customer care line
To deal with any emergency, we have an operations manager on duty, 24 hours a day and 7 days a week. This well trained member of the team has sufficient decision-making authority to execute any alternative arrangements your client may require. Our well - staffed customer care line will deal with any logistical issues or emergencies clients may encounter during their travels in our regions.

Access to VIP Premier Lounges
On request and on achieving a minimum booking value, free access to a premier lounge at any South African International Airport is issued.

Mobile / cellular rental
To ensure continued peace of mind and convenience throughout their stay in South Africa, clients have the opportunity to rent a mobile / cellular phone. The phone must be booked prior to arriving in the country. Rental is free but mandatory insurance and calls are charged.

VIP Guest reward programme
Every guest traveling with you and Welcome Tourism Services qualifies for the VIP card reward programme. This free, no obligation, discount system includes benefits such as complimentary wine, reductions on excursions, day tours, jewellery and curios as well as free treatments at various hotels and wellness groups.
View the VIP card rewards offered.

Documentation
Easy stage point-to-point route descriptions handed over to clients on arrival or at their hotel. Extensive research into clients needs has refined the documentation content. Embroidered zip-up fabric wallets include user-friendly directional information, pre-printed general information on the country and various provinces as well as highlights and places of interest. Click on the thumbnail below for a larger view.

Meet-and-assist
As an option, your client will be met by one of our representatives on arrival at any South African Airport. Clients are welcomed, briefed and assisted to proceed with their onward journey.

Alternatively, guests can be met at their hotel for a full itinerary briefing.